Personal data protection policy

Generally

ottimo.gr has established this Data Protection Policy, which includes the Cookies Policy as a single text and an integral part of it, in order to inform you who visit or buy, become our member or subscribe to the list of recipients of our Newsletters, or in any other capacity you use the services of ottimo.gr or participate in its promotional or other actions, or use social media (Social Media),

• about the type of data it collects or generates about you
• the purpose of collecting and processing your data;
• the way these data are processed and their recipients
• the purpose of their processing,
• about your rights and choices in your personal data
• how to contact us for any issue that may concern you in relation to your personal data.

• DATA COLLECTION AND PROCESSING

Personal data or information of a personal nature means any information concerning an identified or identifiable natural person (“data subject”), the identifiable natural person being one whose identity can be ascertained, directly or indirectly. This data does not include any anonymous data.

WHAT data we collect about you and HOW we collect it.

For example, we collect the following personal data for you:

• Identity Data: (name, surname, username, membership code or other similar identifier) ​​that you provide to us when submitting your order or when registering as a member, etc.
• Contact Data: (landline or mobile phone, e-mail address and other contact information) that you provide to us when submitting the order.
• Delivery Data: Postal Address (street, number, zip code, city, country)
• Financial data: (bank account, transaction value, credit, refunds, debit or credit card details, billing address, etc.) that you provide to us when paying by electronic means, in case of a refund, that we infer from your purchases, etc. The registration of the card details, their confirmation, the binding of the amount and the final charge are made in a secure environment (SSL) of Piraeus Bank. The ottimo.gr website under no circumstances knows, does not handle and does not store your card details.
• Transaction/Purchase Data: (type of purchased products, transaction value, place of delivery, time of purchase, purchase history, complaints, payment method, information required in case of account changes or re-crediting such as bank account, name of beneficiary, IBAN, banking institution, etc. .) that we collect in connection with your purchase and/or from your Account.
• Consumer Behavior Data: Consumer preferences while browsing the Online Store, i.e. the items you see, your shopping cart, Wishlist, your interaction on Social Media (e.g. which products you Like), gift redemption, purchase frequency , method, time of purchase, type of purchase, etc., based on the purchased products, comments or any responses you may have to surveys we carry out.
• Technical data such as the source channel, Internet Protocol (IP) address, time zone and location, input data, browser type and version, operating system and platform and other technology on the devices you use to access the Website our Location etc. For more details about the information we collect through cookies please see our policy below.
• Login Data to your Account or membership in the loyalty program, which is the user name (username – which corresponds to your email or mobile phone number) and the access code (password).
• Demographic data: age, gender, place of residence, which are collected directly from the subject on a case-by-case basis or deduced from the subjects’ transactions in our Online Store, etc.
• Data through Cookies: Browser, IP address, products you have placed in the cart and have not completed the purchase, the country of origin of your order, the products you are looking at in the Online Store, the Wishlist with your favorites, your origin from others websites.
• Marketing data: which includes your preferences about receiving promotional material from us and third parties and your preferences about your communication with us, where we have your consent, your opinion about products you have purchased from us.

We collect the following personal data DIRECTLY FROM YOU:

• When submitting your order, whether it is online or by phone, you must provide us with your name, the shipping address of the products, your email, contact phone number (mobile) and payment information (credit/debit card, etc.). The registration of the card details, their confirmation, the binding of the amount and the final charge are made in a secure environment (SSL) of Piraeus Bank. The ottimo.gr website under no circumstances knows, does not handle and does not store your card details.
• When subscribing to the list of recipients of the Company’s newsletters (Newsletter), you provide us with your email address.
•  When you register for contests that our Company conducts from time to time, you provide us with your personal information that is determined on a case-by-case basis.

We collect the following data and information about you by AUTOMATED MEANS.

• By using cookies and other similar technologies we collect and/or create data about your preferences, such as the products you visit, the duration and frequency you observe certain products, the types of newsletters you open or not, their content and the your interaction with us after each newsletter sending, your Wishlist, the type of products you buy, the search terms you have entered or the links you have clicked on in the Online Store, the products you place in the cart and do not complete the purchase them, the country of origin, language etc.
• From your Account we create the history of your orders and your purchases, and from them we deduce your preferences, the frequency of your purchases by type, the value of the products you buy or are interested in, the season in which you buy, the region your residence etc.
• Data about the devices through which you visit our Site, such as your Internet Protocol (IP) address, login details, browser type and version, operating system and platform, and other technology on the devices used to access the Site Our Website etc.
• Data about the page you logged in from and the page you went to when you left,

we collect from third parties the following data and information about you:

• We may receive your personal information such as name and email address from a third party friend of yours who referred you to us in order to receive a gift certificate from us or to send you a gift they have selected for you.
• In the event that you subscribe to our service through a social networking platform, we may collect your above personal data directly from the information you have provided on the platform (as long as the social networking platform has the relevant right to share your personal data with us).

Your personal data may be shared with us by third party independent organizations where there is a legal basis for processing and they have a relevant right to do so. In these cases, you must be informed about the processing of your personal data from the relevant Data Protection Statement of these third parties. These organizations may include social media such as Facebook, Instagram, Viber, Twitter.

1. HOW we use your personal data

All of your above personal data which, as mentioned, or which you provide to us on a mandatory or voluntary basis, or which we collect from third parties or are generated by automated means, we use for the following legal purposes. Please note that in the event that Community or national law restricts or prohibits certain actions of the Company for which we use your data, we will stop using the information concerning you for these purposes.

In particular, your personal data is used by us for the following purposes:

• To receive your orders, process them, and ship the products to you.
• Communicating with you about issues related to the sale of our products to you.
• To manage, process and process your payments including the security of our financial transaction.
• To serve you as a member by opening your Account with us.
• To create, store and maintain a database of our customers and to analyze it.
• To understand and analyze the results of our advertising and promotions.
• To process your requests such as for example withdrawal, product replacement, etc.,
• To satisfy your rights regarding your personal data.
• For transaction security.
• For business analytics and improvements, such as marketing and optimizing our products, optimizing your experience and service from us in our Online Store, and customizing your experiences in our Online Store .
• For market research, statistical analyses, to develop marketing strategies and manage marketing campaigns, and to let us or our partners know about potential opportunities to participate in our marketing or product promotion initiatives.
• For other purposes for which we will notify you, or will be identified as the case may be, at the point where the information about you is initially collected

Cookies:

ottimo.gr uses traces of identification for a comfortable shopping experience. Identification traces or alphanumeric identification files (session cookies) are only used to recognize that you enter the site, so that you do not need to be asked for a password on all pages that include data transactions. If your web browser is configured to reject identification traces, you will not be able to use the purchase services from our online store. In this case, you can easily change this setting.